Privacy Policy
Updated on 2024/01/15

Introduction

In light of the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we commit to protecting privacy and respecting the confidentiality of personal information that we collect, in accordance with Quebec's Law 25, also known as An Act to modernize legislative provisions as regards the protection of personal information.

Responsible for Data Protection

Chief Privacy Officer: reachable at info@fatra.ca.

Data Collection

We collect the following personal data:
  • Name
  • Email Address
  • ​Phone Number
  • City
The personal information we collect is gathered through forms and through the interactivity established between you and our website. The collection is carried out via forms and interactivity with our website, for purposes such as order tracking, information/promotions, and statistics. We also use, as indicated in the following section, cookies and/or logs to gather information about you.

Forms and Interactivity

Your personal information is collected through forms, namely:
  • Website Registration Form
We use the information collected for the following purposes:
  • Order Tracking
  • Information / Promotional Offers
  • Statistics
  • ​Contact

Consent

We obtain your explicit consent before collecting, using, or disclosing your personal information. Consent for the use of your data is obtained in accordance with the law. You may withdraw your consent at any time by contacting:

Security and Storage

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
  • Username / Password
  • ​SSL Protocol

User Rights

You have the right to refuse the use of your data for certain purposes, to withdraw your data from our mailing lists, to request the deletion of your personal data from our systems, and to access your data to modify or delete it. To exercise these rights, contact us at:

Data Transfers

The conditions for transferring data to third parties or outside Quebec will be carried out in compliance with current legislation.

Policy Update

This policy will be updated in accordance with legislative and technological developments.
We commit to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always some risk involved when using the Internet to transmit personal information.

Legislation

We commit to complying with the legislative provisions set out in Quebec's Law 25, also known as An Act to modernize legislative provisions as regards the protection of personal information.
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